Visitation Guidelines
Visitors are an essential part of our patients' experience and are welcome at our locations. While we work diligently to help patients stay connected to their loved ones, we must also ensure that both visitors and our patients are safe. We appreciate your cooperation. Visiting hours are noted below.
General Guidelines
If you have respiratory symptoms, please consider staying home to protect your loved ones and community.
Masks are optional for patients, visitors and care teams with the following exceptions:
- Patients with respiratory symptoms should wear masks when outside their rooms.
- People should wear masks in high-risk patient areas as indicated by signage.
- Patients may ask providers, care teams and anyone who works for Atrium Health Floyd to wear a mask during their visit.
Masks are available at our location entrances.
Hospital Visitation
- Visitation times for admitted patients are daily from 8 a.m. to 8 p.m.
- Patients under 18 may have no more than four visitors in a room at one time during visiting hours.
- Two parents or guardians may stay overnight with pediatric patients.
- Maternity patients may have siblings of the newborn visit.
- Patients having surgery may have visitors before and after surgery, regardless of the time of day.
- If a patient is admitted after visiting hours, one visitor may stay overnight.
- Special circumstances will be managed by the treating provider and nursing unit leadership.
- If a patient needs an in-room procedure that requires the visitor to leave the room, the visitor may wait in a waiting area.
Emergency Rooms
- Patients may have one visitor at any time.
- Visitation may be further restricted or eliminated at the discretion of the onsite manager when patient/visitor volumes rise.
- Visitors will not be allowed in the patient care area if the patient is receiving an aerosolizing procedure or undergoing certain medical procedures.
Women's and Children's (Maternity/Labor & Delivery)
- Visitation times for admitted patients are daily from 8 a.m. to 9 p.m.
- Children of the mother may visit in Labor and Delivery during visiting hours.
- Three people may be at the bedside during labor and delivery. Four may visit after delivery.
- One visitor over the age of 18 may stay overnight.
- The partner of the laboring mother may stay overnight, regardless of age.
- Doulas and labor coaches who are part of the patient's birthing plan are not considered visitors.
- Special circumstances will be managed by the treating provider and nursing unit leadership.
- If a patient needs an in-room procedure that requires visitors to leave the room, visitors may wait in a waiting area.
NICU/Pediatrics
- Babies in the Neonatal Intensive Care Unit (NICU) at Atrium Health Floyd Medical Center are permitted two adult visitors at any time. Siblings 13 years and older may visit during visitation hours, which are 8 a.m. - 8 p.m.
- Two designated visitors are permitted at the bedside at one time.
- Social distancing and proper hand hygiene should be observed.
- Pediatric patients (hospitalized, emergency room and surgery) will be permitted four (4) visitors during visiting hours. Two visitors may stay overnight with pediatric patients.
Behavioral Health Visitation
- Visitation is limited and by appointment only.
Surgery Visitation
- Surgery patients are permitted two visitors in pre-operative and post-operative care, regardless of visitation hours.
- Pediatric surgery patients are allowed two parents or guardians in pre-operative and post-operative care.
- If a surgery patient is admitted, hospital visitation guidelines apply.
Outpatient Appointment Visitation
Visitors are permitted in the following settings:
- Primary Care
- Urgent Care
- Rehabilitation Services
- Wound Care
- Diagnostic Imaging
Visitation may be restricted or eliminated at the discretion of the onsite manager when patient/visitor volumes rise.
When possible, adult patients should not bring minor children with them to their primary care, urgent care or outpatient appointments. If an adult visitor accompanies the patient to the appointment, the adult will be asked to stay with the children in the waiting area or outside during the visit.
Contact Us
If a patient or family member feels their visitation rights have been violated, they may contact department leadership on their loved one's unit or the Atrium Health Customer Care Line at
800-821-1535 or by email at
customer.care.line@atriumhealth.org.