woman sitting on a couch holding a laptop having a video visit with a doctor

Floyd > Services > Urgent Care Video Visits

Get Virtual Urgent Care by Video in Minutes

Have an Urgent Care Video Visit

Urgent care video visits are a type of telehealth or online doctor visits. They make it easy to see an online health care provider anytime, anywhere, even from the comfort of your couch. Benefits include:

Available 24/7
Available for all ages
No appointment needed
Prescriptions, if recommended

Whether you call it telehealth, virtual care or video visits, it’s a way to see a health care provider without physically going to the doctor’s office. You use a computer, phone or tablet to connect with your care team from wherever you are so you can get the care you need, right when you need it.

Start an Urgent Care Video Visit

What Conditions Can Online Urgent Care Video Visit Providers Treat?

Atrium Health Floyd urgent care video visits offer virtual urgent care treatment for minor conditions, such as:

Fever
Seasonal allergies
Cold and flu symptoms, including COVID-19
Pink eye (conjunctivitis)
Upset stomach, including constipation and diarrhea
Urinary tract infections in females
Minor skin conditions like rashes or lice
Newborn worries, including feeding
Sinus and upper respiratory infections

Children with certain health issues will require an in-person visit. These include:

Ear infection
Shortness of breath
Strep throat
Urinary tract infection
Wheezing

Get the Free MyAtriumHealth App to Have a Visit on the Go

The MyAtriumHealth app lets you easily access urgent care video visits anytime and anywhere. You don’t need an account to start a video visit, but having a visit goes faster with a MyAtriumHealth account. Sign-up is fast and easy. Download today.

Frequently Asked Questions About Virtual Urgent Care Video Visits

What’s an urgent care video visit?

Urgent care video visits -- sometimes referred to as telehealth -- let you have a video visit with a health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled computer, tablet or smart phone with an internet connection to start an online visit.

To start a visit, create a MyAtriumHealth account or sign in to an existing one.

Who can have an urgent care video visit?

Urgent care video visits are available to individuals of all ages, from newborns to adults, as long as you’re in Georgia, Alabama, North Carolina or South Carolina at the time of your visit.

Does my insurance cover telehealth?

Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please contact your insurance provider for more information on your specific plan coverage for telehealth or online video visits.

What types of conditions can be treated using an urgent care video visit?

Urgent care video visits can be used to treat a wide range of minor conditions, including:

Cold or flu symptoms
Cough
Eye and outer ear infections
Fever
Insect bites
Minor cuts, burns or skin rashes
Newborn worries, including feeding
Sinus infections and allergies

If you need emergency medical care, please call 911 or visit the nearest emergency room right away.

Do I need an appointment for an urgent care video visit?

No, you do not need an appointment for telehealth care like urgent care video visits. However, if you prefer to see your regular primary care physician, you can schedule a video visit during office hours by going to the MyAtriumHealth app.

What can I expect during an urgent care video visit?

Most virtual urgent care video visits last about 15 minutes:

Have a valid form of photo identification ready, like a driver’s license, military ID, passport or state-issued ID card.
After you sign up for a video visit, complete the eCheck-In and then select “Begin Video Visit.” A waiting room will open in your web browser where you will wait until a provider is available to join.
Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.

After your urgent care video visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

How can my child/dependent start an online urgent care video visit?

If you have proxy access to your child or dependent in your MyAtriumHealth account:

Log in and select the account for your child or dependent in the top right-hand corner.
Select “Start an Urgent Care Video Visit” from the menu.

If you or your dependent do not have a MyAtriumHealth account or if you do not have proxy access for your child or dependent:

Go to the MyAtriumHealth Telehealth page.
Select “Video visit for someone else.”
Choose your location.
On the next screen, choose “Urgent Care Video Visit.”
On the following screen, choose “Put me in line.”
Answer a few quick questions about your location and who the visit is for.

Can I get a prescription if needed?

Yes, the provider may send a prescription if they decide that’s an appropriate course of treatment. Prescriptions will be sent to the pharmacy of your choice.

No controlled medications will be prescribed through virtual urgent care video visits.

Is my online telehealth visit private and secure?

Yes. Atrium Health Floyd telehealth technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

​​​​​​​​​​​​​​​​​​​​​​​​​​Get Virtual Urgent Care by Video in Minutes

Have an Urgent Care Video Visit

What Conditions C​​an Online Urgent Care ​Video Visit ​​​Providers Treat?

Get the Free MyAtriumHealth App to Have a Visit ​on the Go

​Frequently Asked Questions About Virtual Urgent Care Video Visits ​

Get Virtual Urgent Care by Video in Minutes

What Conditions Can Online Urgent Care Video Visit Providers Treat?

Get the Free MyAtriumHealth App to Have a Visit on the Go

Frequently Asked Questions About Virtual Urgent Care Video Visits