COVID-Safe Care Common Questions
Is it safe to receive care at your facilities?
Yes. We have the facilities and the expertise to care for patients with infectious illnesses while protecting the safety of all of our patients, visitors and employees.
Additional safety precautions have been implemented across all locations – so you can feel confident and comfortable each time you visit us. Here is what we're doing to keep our patients and staff safe.
Will I have to wear a mask at Floyd facilities?
Yes. We ask that all patients and visitors wear a mask while at every Floyd facility. If you do not have a mask, we can provide you one upon your arrival. All Floyd staff are required to wear masks.
What visitor restrictions are currently in place at your facilities?
Floyd is limiting visitors to one designated visitor per patient for most services. All visitors will be screened for flu-like symptoms, such as fever, cough or shortness of breath. If any of these symptoms are present the visitor will not be allowed to visit. Read more details about visitor restrictions. Read more about visitation restrictions.
Can I still schedule a virtual visit with a primary care physician?
All Floyd Primary Care locations, including pediatrics, are offering virtual visits for appointments that are appropriate for video calls. Patients should call their office for more information and to schedule a virtual visit.
Will COVID-19 testing be a part of pre-evaluation or care? What about the members of my care team?
Patients who are having a surgical procedure will be tested for COVID-19 as a part of their pre-evaluation assessment. Patients receiving outpatient services who do not have COVID-19 symptoms will not be tested.
Every member of our care team is screened daily before they enter the facility. To ensure the safety of all patients, COVID-19 patients and their care team are located in a designed area of the hospital. This area is properly equipped with negative pressure rooms and appropriate PPE to isolate respiratory illnesses.
Do you offer antibody testing?
Yes. Antibody testing is available at Floyd. The Floyd laboratory is able to provide the antibody test and results to any patient with a physician order. If you are interested in receiving an antibody test, contact your Floyd Primary Care provider or visit a Floyd Urgent Care location.
If I am admitted to Floyd Medical Center, will I have to receive care in one of the temporary units in the parking lot?
Not at this time. All patients receiving care at Floyd Medical Center are being treated inside the hospital. We have established a quarantined area for COVID-19 patients in the northeast wing of our facility. This area is equipped with negative pressure rooms and provides separation from other patient care areas.
The temporary units are only for an emergency surge in COVID-19 patients needing care. The temporary units are not being used for any patient care at this time.
Are waiting areas at Floyd facilities safe?
Yes. Our visitor restrictions help us provide a safer environment allowing for social distancing.
In addition to limiting the number of people waiting, we have a mask policy for all patients, visitors and employees.
How are you keeping COVID-19 patients separate?
Our hospitals are providing care for COVID-19-positive patients and symptomatic patients in a quarantined area with negative pressure rooms.
Floyd Primary Care and Urgent Care locations are protecting patients with dedicated spaces for patients experiencing respiratory symptoms.
Other outpatient services are requesting that patients who have tested positive or have symptoms to call their provider to discuss care options.
Can I send flowers or gifts to a loved one in the hospital?
We welcome you to send flowers or gifts to your loved one who is staying one of our hospitals. With visitor restrictions still in place, delivery personal will not be allowed inside the facility but you can leave flowers or gifts at the screening area to be delivered to the patient by a member of our staff.
Is it safe to have my baby at Floyd due to COVID-19?
It is safe to have your baby at Floyd. Be assured that Floyd has the facilities and the expertise to care for those patients while protecting the safety of all our patients, visitors and employees.
If a mother has COVID-19 symptoms, testing is available in order to provide the safest care possible for her and her baby.