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​​​​​​​​​​​​Visitation ​Guidelines

Updated: 05/21/20

Floyd is easing its visitation policy but will continue to limit visitors as COVID-19 continues to be present in the community.

  • One visitor may accompany a patient who is receiving care at most Floyd locations, including hospitals, Floyd Primary Care and Floyd Urgent Care ​offices and other outpatient locations.
  • Two parents or legal guardians are allow with Pediatric patients who are inpatients on the Stephen D. Smith MD, Pediatric Center or having surgery at Floyd Outpatient Surgery Center
  • Patients who are COVID-19 positive or suspected to have the virus cannot receive visitors.
  • Floyd Behavioral Health also remain closed to visitors.
  • Children under the age of 13 will still not be permitted to visit. 
  • Visitors older than 65 and those who are at increased risk for complications from COVID-19 are discouraged from visiting or staying overnight.
  • Laboring mothers and their attending visitor will be screened and provided a mask before being admitted to the facility. Designated visitors will receive an armband they must always wear the armband to give them access to labor and delivery rooms.
  • ​Babies in the Neonatal Intensive Care Unit at Floyd Medical Center will be permitted two visitors with an issued ID band. 

Requests for additional visitors due to special circumstances, such as end-of-life or a critically ill or injured family member, will be considered on a case-by-case basis.

Visitors will be screened for flu-like symptoms, such as fever, cough or shortness of breath. If any of these symptoms exist, the visitor will not be allowed entrance. All patients and visitors will be given masks to wear. They will be asked to observe social distancing and practice hand-hygiene protocols.

Where to Enter 

The following entrance guidelines will apply at Floyd Medical Center, Polk Medical Center and Cherokee Medical Center: 

  • Non-emergency patients and visitors may enter hospitals only at the main entrances.
  • Emergency patients and visitors should enter hospitals at the emergency room entrances.
  • Floyd Medical Center's North Entrance on Turner McCall Boulevard and the Turner McCall Boulevard parking deck are closed to the public. 

All visitors will be required to:

  • Wash hands frequently for at least 20 seconds with soap and water especially after you have blown your nose, coughed, or sneezed. Throw used tissues in the trash.
  • Use a hand sanitizer that contains at least 60% alcohol if soap and water are not readily available. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Put distance between yourself and other people
  • Remember that some people without symptoms may be able to spread the virus.
  • Stay at least 6 feet (about 2 arms' length from other people).
  • Cover your mouth and nose with a cloth face cover or surgical mask when you are within 6 feet of the patient that you are visiting.  This mask is meant to protect other people in case you are infected.  The mask is not a substitute for social distancing.
  • If you leave the patient's room, make sure that you have your mask on and are practicing social distancing.

Accessing Billing Services

​Floyd's billing offices on Second Avenue in Rome will be closed to the public until further notice. If you have a billing question or need assistance, call our customer service offices:

  • Hospital Billing Questions – 706.509.6000
  • Physician Billing Questions – 706.509.3040
Bills can also be paid online by visiting our bill pay portal.​