Billing FAQs

Billing FAQs


The frequently asked questions below may help you. If you require additional assistance, our patient financial representatives, available by email or phone, can answer questions and help arrange payment.

Will Floyd file my insurance claim for me?
Yes. We will file your claim using the information you provided when you registered to receive services. To verify that we have your correct information, contact us: View telephone numbers.

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What information will be on my billing statement?
Your bill will provide a summary of services and any insurance and co-payments that have been applied to your bill and the remaining balance.

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Where do I mail my payment? 
Floyd billing statements are mailed with a self-addressed return envelope. If you have misplaced your envelope or wish to make an additional payment, please send your payment to the appropriate address:

Floyd Medical Center, Floyd Behavioral Health, Floyd EMS Non-emergency Transport 
Attention: Patient Accounts
P. O. Box 233
Rome, GA 30162-0233 

Polk Medical Center
Attention: Patient Accounts
P. O. Box 449
Rome, GA 30162-1449

Heyman HospiceCare at Floyd
Attention: Patient Accounts
P. O. Box 163
Rome, GA 30162-0163

Floyd Primary Care, Floyd Urgent Care, Floyd Family Medicine Residency Clinic, Floyd Neonatologists, Floyd Psychiatrists
Floyd Professional Billing
Attention: Patient Accounts
P. O. Box 1882
Rome, GA 30162-1882

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Can I pay by phone or online?
Yes. You can pay your bill online using the Online Bill Payment Portal or by calling the appropriate telephone number:

  • Floyd Medical Center, Polk Medical Center, Floyd Behavioral Health, Floyd EMS non-emergency transport: 706.509.6000 or 866.874.2772  

  • Floyd Medical Center Emergency Care Center (ECC) and Polk Medical Center Emergency Room (ER) Physicians: These bills are handled by Intermedix at 800.225.0953

  • Floyd EMS emergency calls: These bills are handled by Mars/AMB at 844.889.7701

  • Floyd Primary Care, Floyd Urgent Care, Floyd Family Medicine Residency Clinic, Floyd Neonatologists, Floyd Psychiatrists: 706.509.3040 or 866.485.8620

  • Heyman HospiceCare: 706.509.3200 or 800.324.1078

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What if I can't pay the full balance at once?
Our Patient Financial Services representatives will work with you to determine the option that best meets your needs. You must make payment arrangements within 30 days of receiving your bill.

Balances paid in full within six months incur no interest. Patients may choose to pay their balance within 30, 60 or 90-days or within 12-months. Payments will be evenly divided over the duration of the agreement.

Floyd also offers extended financing and payment options, with interest accruing.

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What happens if I don't make payment arrangements or my balance remains unpaid?
If you do not make payment arrangements, the account will be placed with a collection agency or attorney with related fees added to the account balance.

If you are unable to pay your bill on time, please contact a Patient Financial Services representative at the appropriate telephone number listed below.

  • Floyd Medical Center, Polk Medical Center, Floyd Behavioral Health, Floyd EMS: 706.509.6000 or 866.874.2772 toll-free

  • Floyd Primary Care, Floyd Urgent Care, Floyd Family Medicine Residency, Floyd Neonatologists, Floyd Psychiatrists, Floyd Emergency Physicians: 706.509.3040 or 800.556.0870 toll-free

  • Heyman HospiceCare at Floyd: 706.509.3200 or 800.324.1078 toll-free

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How long will it take to settle with my insurance company, Medicaid or Medicare?
Most insurance providers pay within 60 days of receiving a claim. If you have not received notification of payment from your insurance company within 60 days, contact them directly.

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How can I get an itemized bill?
To request an itemized statement, please call the appropriate telephone number listed below.

  • Floyd Medical Center, Polk Medical Center, Floyd Behavioral Health, Floyd EMS non-emergency transport: 706.509.6000 or 866.874.2772  

  • Floyd Medical Center Emergency Care Center (ECC) and Polk Medical Center Emergency Room (ER) Physicians: These bills are handled by Intermedix at 800.225.0953

  • Floyd EMS emergency calls: These bills are handled by Mars/AMB at 844.889.7701

  • Floyd Primary Care, Floyd Urgent Care, Floyd Family Medicine Residency Clinic, Floyd Neonatologists, Floyd Psychiatrists: 706.509.3040 or 866.485.8620

  • Heyman HospiceCare: 706.509.3200 or 800.324.1078

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Is financial assistance available? 
Patients who do not have commercial insurance or other coverage may be eligible for an income-based assistance program. Eligibility is limited to those whose income and family size fall within certain percentages of the federal poverty guidelines. Our patient financial counselors can discuss these options with you and may be reached at the appropriate telephone number listed below.

  • Floyd Medical Center, Polk Medical Center, Floyd Behavioral Health, Floyd EMS: 706.509.6000 or 866.874.2772 toll-free

  • Floyd Family Medicine Residency Clinic, Floyd Neonatologists, Floyd Psychiatrists, Floyd Emergency Physicians: 706.509.3040 or 800.556.0870 toll-free

  • Heyman HospiceCare at Floyd: 706.509.3200 or 800.324.1078 toll-free

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Why am I getting multiple bills for different services?
Physician services are billed separate from hospital services. Each physician who provides a professional service for you while you are hospitalized will send you a separate bill. This includes any radiologists, pathologists and anesthesiologists who assist in your care. For questions about statements from Floyd providers, please contact us by email us or telephone.

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