All patients are asked to provide financial information and proof of insurance or other health care coverage when they register.
Floyd accepts most major commercial insurance plans as well as Medicaid, Medicare and Workers' Compensation. Patients may also be asked to pay a co-pay amount at that time.
If you have medical coverage, we will file your medical claim for you. After we receive payment from your health care coverage provider, you will be billed for the remaining balance.
If you need help with paying for your medical care, our Financial Counselors will work with you to make payment arrangements and to explore additional resources.
Paying for Medical Care
You may pay for medical care online, by mail, by phone or in person:
- Online – View a summary of your billing statements and pay your bill through our bill pay portal. Note: Balances owed by the patient will not be available for payment or review in the
online bill pay portal until the patient has received a hard copy (paper) bill from Floyd.
Mail – Mail your payment using the envelope provided or to the address listed on the back of your bill. If you are not sure where to mail your bill
view a list of addresses.
Telephone – Pay your bill over the telephone by calling the appropriate billing office:
Floyd Medical Center, Polk Medical Center, Floyd Behavioral Health, Floyd EMS non-emergency transport: 706.509.6000 or 866.874.2772
Floyd Medical Center Emergency Care Center (ECC) Physicians and Polk Medical Center Emergency Room (ER) Physicians: These bills are handled by Intermedix at 800.225.0953
Floyd EMS emergency calls: These bills are handled by Mars/AMB at 844.889.7701
Floyd Primary Care, Floyd Urgent Care, Floyd Family Medicine Residency Clinic, Floyd Neonatologists, Floyd Psychiatrists: 706.509.3040 or 866.485.8620
Heyman HospiceCare: 706.509.3200 or 800.324.1078
In-person – Pay your bill in person by visiting our billing office located at Floyd Corporate Support Center, 420 E. Second Ave., Rome, GA 30161.
Floyd Medical Center, Polk Medical Center, Floyd Behavioral Health, Floyd EMS non-emergency transport: Suite 102
Floyd Primary Care, Floyd Urgent Care, Floyd Family Medicine Residency Clinic, Floyd Neonatologists, Floyd Psychiatrists: Suite 103
Heyman HospiceCare: Suite 105
For more information, visit our
Billing FAQs page or
No patient requiring emergency medical care will be refused service.